🚚 Shipping Policy

At The Good Vapors, we are committed to delivering your order quickly, safely, and reliably.

  • Processing Time: 1–2 business days after payment confirmation.
  • Shipping Area: All regions in Indonesia.
  • Delivery Time: Estimated 2–7 business days, depending on your location.
  • Couriers: We use trusted logistics partners like JNE, J&T, SiCepat, and others.
  • Tracking Info: Tracking number will be provided once your order is shipped.

Orders placed during weekends or holidays will be processed on the next working day.

🔁 Return & Refund Policy

We want you to be satisfied with your purchase. If there’s an issue with your order, we accept returns under the following conditions:

✅ Eligible for Return

  • You received a defective or damaged product
  • You received the wrong item
  • Return request made within 7 days of receiving the order
  • Product must be unopened, unused, and in original packaging

❌ Not Eligible for Return

  • Opened or used products
  • E-liquids and consumables
  • Items not purchased from our official store
  • Clearance or promo items

💡 Return Instructions

To initiate a return or refund, please contact us via:

📧 Email: tgvhq.mp@gmail.com
📱 WhatsApp: +62 898‑9400‑600

Provide:

  • Order ID / Invoice
  • Clear photos or video of the product
  • Short explanation of the issue

💳 Refund Process

  • Refund will be issued to the original payment method
  • Processing time: 5–7 business days after we receive and inspect the returned item

Need help? Our team is ready to assist you anytime.